Facilities Management - Knight Frank Promise
Delivering innovative facilities management services across the UK, we provide onsite management for a range of commercial, residential and mixed-use properties and for both landlords and occupiers. We select, provide and manage on-site staff, ensuring highly effective front of house, maintenance, cleaning, security and health & safety, fire and environmental compliance.
Promise is a wholly owned subsidiary company of Knight Frank. We have a dedicated and independent management team that works alongside the Property Management Teams and directly with clients to ensure efficient and effective building operations. We work tirelessly to foster collaborative, honest and transparent working relationships with all stakeholders and take the time to truly understand how they need the building to operate to best support their requirements. With experience managing single assets and portfolios, it's the perfect blend of people and property.
Why choose us?
People
 |
We offer the provision of permanent, onsite, experienced managers for larger buildings and in-house mobile managers for smaller properties and single let assets.
Knight Frank Promise is a Living Wage Employer.
|
Assurance
 |
We give you the certainty that the right suppliers are in place for each asset through effective procurement focused on local suppliers and building close partnerships to ensure delivery of service.
We also complete regular on-site inspections and attendance by managers at all properties.
|
Compliance
 |
We provide comprehensive health and safety, fire and environmental compliance using our ISO 45001 Accredited Management System. This is overseen by our NEBOSH (National Examining Board in Occupational Safety and Health) qualified facilities managers and monitored in real time with risk management software.
|
Maintenance
 |
We ensure planned preventative maintenance for efficient building operation, accurate cost management and protecting investments. We provide a prompt response to reactive repairs and emergency works, and give you access to dedicated 24/7 help desk solutions.
|
Knight Frank Promise Commercial
Our established Facilities Management teams are each led by Directors located in all regions of the UK. We invest in training our staff above industry standards and use market leading IT support systems to track, monitor and manage property activity transparently. The FM teams consistently reduce client/tenant operating costs and are well renowned for establishing first class tenant relationships.
We’re experienced at managing a vast range of property types, from multi-let office through to retail and industrial as well as specialist property types including estates, business parks, studios and markets.
Our Services
- Mobilisation of new sites
- Supplier procurement and performance management
- 24/7 help desk
- H&S and Fire Safety Compliance (ISO 45001 Certificated)
- Management of planned and re-active maintenance
- Property inspections
- Wellbeing and community engagement solutions
- Environmental performance improvement and energy efficiency
- Emergency response management
- Recruitment and employment services
- Benchmarking site costs
- Analysis of potential reductions on service charge maintenance costs
- Tenant compliance assessment
- Design for management
- Project management (including Principle Designer)
- Demised services
- Vacant property management
