Outstanding Experience with Knight Frank - A True Five-Star Team
I cannot speak highly enough of the team at Knight Frank, particularly Konrad, Toru, Nicole, and Alex, who made our experience of finding and securing a rental property in London (that is not an easy task) truly exceptional.
From the very beginning, the professionalism displayed by everyone at Knight Frank was evident. They guided us through every step of the process with expertise, making what can often be a stressful experience, smooth and straightforward.
We are especially grateful to Konrad, who went above and beyond in every aspect of his role. From the start of our almost three-month search, Konrad was not just an agent fulfilling a job – he was fully engaged in understanding our needs and desires. His dedication led us to our dream home, with terms that were perfectly aligned with our expectations. His skillful negotiation ensured a fair balance between our interests and those of the landlord, something we greatly appreciated.
But Konrad's exceptional service didn’t stop there. During our move-in process, we faced an unexpected crisis. Instead of simply saying, "Sorry, it's not my job," Konrad stepped in with remarkable support and resolved the issue, demonstrating his commitment to his clients. His actions left us with an outstanding impression not only of him as an individual but also of Knight Frank as a whole. Konrad is truly a one-of-a-kind agent, and we are confident that anyone working with him will have a similarly positive experience. He is the type of professional who is integral to the long-term success of any business.
We also had the pleasure of working with Nicole, Toru, and Alex, all of whom contributed to our excellent experience. A special thank you to Toru, our property manager, whose client support has been nothing short of amazing. He even took the time to explain me how to forward post mails in the UK, a small gesture that I was very grateful for. Toru continues to provide outstanding support in managing our property, reinforcing our positive view of Knight Frank.
In summary, the Knight Frank team exemplifies the perfect balance between professional acumen and human qualities. They consistently demonstrate fairness in balancing the interests of landlords and tenants, making the rental experience a pleasure from start to finish. We wholeheartedly recommend Knight Frank and particularly Konrad, Nicole, Toru, and Alex for their exceptional service.
Thank you, Knight Frank, for making our London rental experience truly exceptional.